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Global Resilience Summit

November 7, 2019 @ 9:30 am - 6:00 pm GMT

Global Resilience Summit

Event Details


Thursday, November 7 2019


9:15 – 18:00


Congress Centre, London

A 360 View of Preparedness, Crisis Management and Resiliency

The Global Resilience Summit comes to London on 7 November 2019.

Like the International Travel Crisis Management Summit before it, the GRS 2019 will see global government officials and business leaders come together in London to discuss the latest developments in resiliency planning, using a combination of case studies, best practices and learnt lessons. This series of events was created to reflect the increased need for preparedness and crisis management in the modern world and serves to empower delegates with the necessary knowledge to execute resiliency.

Present at the Summit will be decision makers from the travel industry and beyond, including any sector which has a touchpoint with the traveller, from governments and NGOs to technology and finance.

This event is by invitation only, however if you feel it may be of relevance to you, please click “Register your interest” below.



Travel and tourism is only now focusing on the critical issue of resilience, in the face of increasing threats to stability. We all know we need to be prepared and to respond – but are we?

Leaders of international organizations, national governments and public and private organizations will discuss initiatives to improve resilience from both public and private sector perspectives.

This session will explore how some international organizations, governments and industry are working minimize the impact of crises at global national and operational levels –and if the sector is aligned within and externally with other critical players and frameworks such as the UN Sendai Framework.  Will the next decade see the industry more prepared to address crises, and if so – how will that happen?

Kirsi Madi, Director, UN Office for Disaster Risk Reduction

Gloria Guevara, President & CEO, WTTC

Takashina Jun, Vice Commissioner of Japan Tourism Agency (JTA), Ministry of Land, Infrastructure, Transport and Tourism (MLIT)

Christopher Rodrigues, CBE, Chairman, Port of London Authority

Moderator:  Isabel Hill, Director of National Travel and Tourism Office, US Department of Commerce



A case study of how the disaster of hurricane Mario took this small U.S. territory from a thriving island to a disaster zone.  What was the situation and how are things today?

Discover Puerto Rico was founded one year after the disaster so we will hear about what followed from that point. Strategies put into place, and preparation methods to ensure resilience in the future.

Leah Chandler, Chief Marketing Officer, Discover Puerto Rico

Moderator: Jillian Blackbeard, Independent Travel and Tourism Advisor


11:55 Session #3 – CHALLENGES TO RESILIENCY: Societal and Geopolitical

Forces that come to bear upon the sector and its stakeholders will be presented and discussed such as populism, trust, social responsibility, leadership, labor policies as well as scoping access to fiscal assets and an economic model addressing resiliency for destinations and SMEs.

The Trust Barometer indicates enterprises have shifted to the position of trust in society, how does this change how we plan, lead and ensure resiliency in the sector? Enterprise competitiveness and fiscal incentives are where the rubber meets the road, what’s available and where to look? The need to understand the social responsibility of the industry as well the economics of resiliency for both the destination and the SME is paramount for impactful, long term recovery and resiliency.  Further success comes when the sector begins to enforce human and animal rights policies set forth by UNWTO.

Hugh Taggart, General Manager, Edelman

Ibrahim Osta, Director, North Africa and Middle East, Chemonics International

Rika Jean-Francois, Commissioner, Corporate Social Responsibility, ITB

Moderator: Tiffany Misrahi, Vice President, Policy, WTTC


12:35 Session #4 – THEORY COMES INTO PRACTICE with the GTRCMC (Global Tourism Resilience and Crisis Management Centre)

Professor Waller, the Executive Director of the Crisis Management Centre in Jamaica will give an update on the centre, new locations and supporting collaborations. Current challenges will be recounted such as struggles in messaging and providing aid to the Bahamas.  Professor Waller will share some of the impactful activities the Centre is engaged in as well as the vision going forward.

Prof. Lloyd G. Waller, Executive Director, GTRCMC, University of the West Indies/ Special Advisor, Minister of Tourism of Jamaica

Jane Madden, Managing Partner, Global Sustainability & Social Impact, FINN Partners


12:50 Session #5 – RESILIENCY THROUGH ECONOMIC DIVERSIFICATION: Mega-events a catalyst for destination growth

From global sporting events to world fairs, the mega event is a powerful tool in developing destination demand, job opportunity, revenue and improved infrastructure.  This case in point will highlight how the UAE will benefit from Dubai 2020 and why mega events have been around for more than 168 years!

Dr. Shaun Vorster, Vice President Programming, Dubai 2020  


14:00 Session #6 – DISRUPTING TRAVEL: Innovation Through 2030

Turning from the framework of resiliency, we will now look towards the future, what lies ahead to help mitigate crisis impact?

Moving into the next decade who is launching what and how will it change interaction with the customer?  The use of data will provide rich applications for crisis management, what can we see in the near term? Big data will explode amongst the IoT facilitated by the speed of 5G.  What applications are on the horizon? Artificial Intelligence (AI) is set to replace millions of jobs what are the applications for disaster management and resiliency?  Are these apps removing friction or adding displacement?

Tony Smyth, Sr. Vice President Corporate Development, i-Free Group

Diana Munoz-Robino, Global Enterprise Partnerships, SVP, Mastercard

Tobias Wessels, Chief Commercial Officer, BESPOKE

Robin Ingle, Chairman and CEO, Ingle International

Moderator:  Lee Hayhurst, Editor, Travel Weekly



Technology is important but communication is paramount.  And crisis communication is complicated. Developing the right strategy and tactics is an art learned through experience; speakers dealing with water shortages, conservation and overtourism will share the lessons learned and important tools for recovery and resiliency.

South Africa had severe water shortage, fear was the strategy, how was it received and what was learned.  Marine conservation with the support of the Pew Charitable Trust may make an important difference, how is the messaging addressing the climate change crisis? Hear about a ground-breaking study exploring global perspectives on high-value, sustainable tourism and potential role of MPAs in contributing to sustainable marine tourism economies.

Having identified that some issues are as a result of overtourism, how can data assist in finding solutions to disperse tourists, or create new site development?

H.E. Yogesh Bhattarai, Minister of Culture, Tourism and Civil Aviation, Nepal

Tim Harris, CEO, WESGRO

Oliver Martin, Partner, Twenty31 Consulting

Charlie Ballard, Global Director, Strategic Insights, TripAdvisor

Moderator: Paul Charles, Founder, PC Agency



So what happens if a crisis is mismanaged?  Man-made crises can range from malfeasance to political discord or corruption to terrorism.  Our speakers have first-hand experiences to share.  Decide if their actions were purely reactive?  Addressing these types of dilemmas is challenging.  Nothing in any business school can prepare leaders for such turmoil, so how does one find the right plan, develop the right procedures or contract the right tooling?

How do businesses thrive in the uncertainty of Brexit?  What happens when a pandemic is mishandled?  Surviving terrorist events and the ability to return to normal often depends on location, brand or market credit.  Speakers will speak from their experience what was it like? Are there lessons to share?

Lloyd Figgins, Chairman, Travel Risk and Incident Prevention (TRIP)

H.E. Dr. Memunatu Pratt, Minister of Culture and Tourism, Sierra Leone

Clive Wratten, Chief Executive, Business Travel Association (BTA)

Moderator: Anita Mendiratta, Founder & President, Anita Mendiratta & Associates


November 7, 2019
9:30 am - 6:00 pm UTC+0