The Resilience Council selects partners who provide necessary and valuable services across the globe. We are proud to showcase their capabilities here.
AIG Travel, a member of American International Group, Inc., provides travel insurance and global assistance through innovative product offerings. Travel Guard® is the marketing name for its portfolio of travel insurance and travel-related services. From lost luggage to a medical emergency, our 24/7 multilingual assistance team is always just a phone call away. Through our global service centers and a network of experienced providers, we deliver medical and security assistance to help our customers travel with confidence. AIG Travel is a socially responsible and inclusive organization that meets the diverse needs of leisure and corporate travelers alike. Learn more at www.aig.com/travel or www.travelguard.com, and follow us on Twitter, Facebook, Instagram and LinkedIn.
Resilience Council Master Class
Taught by Professor Lee Miles, Bournemouth University Disaster Management Centre
Session 1 – 40 minutes online
INTRODUCTION to Crisis and Disaster Management for the Travel and Tourism sector
Session 2 – 40 minutes online
STRATEGIC OBJECTIVES for National policy makers and travel and tourism professionals
Session 3 – 40 minutes online
RISK ANALYSIS Identifying Hazards, Wider Knock-on effects and impact
Additional sessions available for a fee which allows completion of a full course which then leads to a Master’s Class if desired.
Integrated Multi-Agency Response Planning
Developing a Strategic Concept of Operations
Contingency Planning for Evacuation Operations
Integration of Travel & Tourism within national systems – Key Issues
National / Corporate Recovery Policy Making
Issues of Disaster Recovery Operations
Managing External Assistance within Humanitarian Operations
Strategic Communication and Reputation Management
Building the Team
Single Points of Failure
Leadership in Crises
Developing a Crisis Management Team – Roles & Responsibilities
Developing the Media Plan during Disasters
Issues of Leadership in Crisis
Investigations & Disasters
Introduction to Accidents at Sea – Case Study Napoli
Introduction to Cruise Industry – Case Study Costa Concordia
Air Travel Emergencies
Introduction to Air Accidents
Hospitality & Event Management Emergencies
Framing and Blaming – A strategic level media exercise
Likely Questions – A planning level media exercise
‘Live’ Press Conference and ‘Live’ Media Interviews
Intentional Disasters & Duty of Care
Issues of Intentional Disasters and Travel & Tourism
Further course information or custom programs available upon request.
Global Health Assured has a simple mission – to provide a new level of safety and quality assurance for customers, staff and travellers to the hospitality, travel, and retail sectors. Founded on clinical protocols, GHA is an independent authority built and supported by a team of global experts that combine industry knowledge, clinical, operational, and marketing acumen.
Following extensive research, GHA has developed the highest global standards and protocols for health and safety to ensure that guests and employees receive and follow best practices to combat viruses and bacterial contaminants. We work across hospitality, retail, culture, travel, corporate, events, and care environments. Our international network and marketing enable confidence across B2B and B2C channels to drive sustainable business, trust, and demand.
GHA’s future proof approach during the Covid-19 pandemic has assured guest safety, risk management, and enabled sustainable solutions, all of which have supported client confidence, certainty, and commercial success.
Message from the Co-Chair of the Board, Minister the honourable Edmund Bartlett, CD, MP
The need for the creation of a global tourism resilience initiative was one of the major outcomes of the Global Conference on Jobs and Inclusive Growth: Partnerships for Sustainable Tourism under the esteemed partnership of the United Nations World Tourism Organization (UNWTO), the Government of Jamaica, the World Bank Group and the Inter-American Development Bank (IDB).
We have continued the charge in developing this much-needed initiative in the form of the Global Tourism Resilience and Crisis Management Centre.
The ultimate goal of the Centre is to assist destination preparedness, management and recovery from disruptions and/or crises that affect tourism and threaten economies and livelihoods globally.
It will specifically be tasked with creating, producing and generating toolkits, guidelines and policies to assist with preparatory and recovery efforts of tourism stakeholders affected by climatic, pandemic, cyber-crime and cyber-terrorism related disruptions.
This Centre is of particular importance in the region, because of the vulnerability of the Caribbean to climatic and other disruptions. This is primarily because our tourism industries in the region are dependent on a number of infrastructure such as airports and hotels, so structural integrity is important.
We must therefore use every opportunity and capacity to anticipate what will be happening by tracking these disruptions, managing the process when they arrive, and recovering not just in real time, but in Nano time, so as to ensure the stability of the region.
The Centre is housed at the University of the West Indies, Mona Campus but will have a global impact thanks to our partners and board members from every continent across the world. As Minister of Tourism of Jamaica, I am filled with great pride for the world’s confidence in us and for the support of this very important institution in the industry.
I am particularly grateful to the UWI for allowing us the use of the space and more so to enable us to make it the kind of facility that we can be happy to welcome the world to participate here in great things and other kinds of cerebral activities. This partnership will give Jamaica, the Caribbean and the world a new opportunity to understand global disruptions.
I have no doubt that this Centre will be very successful and I look forward to seeing the impact it will have on the region and countries across the Globe.
Minister of Tourism
Hon. Edmund Bartlett, CD, MP
COVID-19 Crisis: Action plan for recovery
Dear clients, collaborators and actors from the tourism sector in general,
At Mabrian Technologies, we want to help you face today’s greatest challenges.
We have made a resolution to provide all of our work and knowledge on tourism dynamics on a global scale in order to help the tourism sector fight against the crisis triggered by the COVID-19 virus.
We feel a responsibility to offer our support in order to help understand, in the best way possible, the impact this crisis is having for the sector and, above all, to help lay the foundations of a strategic recovery plan.
We cannot avoid the crisis, but we can help to understand its effects day by day as well as the best contingency and recovery measures.
To this effect, a special free subscription service to our Travel Intelligence platform will be made available to all those entities or companies who request it. This will enable a close monitoring of the impact of the crisis from different perspectives and in real-time: impact on tourist mentions related to the pandemic, evolution of the Security Perception Index towards the destinations, evolution of air scheduling as well as evolution of flight and hotel prices.
If this is of interest to you, please request this service via our website: www.mabrian.com
The challenge is global. Let’s remain united and collaborate in order to overcome this situation as soon as possible.
You can count on us at Mabrian Technologies.
Crisis Resource Centre & Recovery Planner
The PATA Crisis Resource Center is a unified platform that provides reliable and up-to-date policy statements, authoritative information, and tourism indicators from around the globe. The aim of the Center is to provide a global centralized repository of reliable information for users based on their needs.
The PATA Recovery Planner is a guidance tool to create a personalised Five-Phase COVID-19 tourism recovery plan.
The USAID Sustainable Tourism Development in Bosnia and Herzegovina (Turizam) encourages tourism-based economic growth and promotes social equality. The realization of the project is based on the rich cultural heritage and natural beauties of Bosnia and Herzegovina. The main objectives of the USAID Turizam project are:
1. Enabling environment with harmonized policies necessary for noticeable tourism growth established and protected land area increased to promote sustainability
2. Tourism quality, services, human capital, branding, and marketing effectiveness enhanced
3. Tourism service providers, agriculture, and other tourism-related SMEs gain improved access to finance, resulting in a substantial increase in investment
4. Tourism and local agriculture products gain increased access to regional and global markets